Frequently Asked Questions


Find answers to general questions frequently asked by visitors about the Kyushu National Museum below.


General Questions

Q: What kind of museum is the Kyushu National Museum?

A: It is the fourth and newest national museum after Tokyo National Museum, Kyoto National Museum, and Nara National Museum. Exhibitions are held based on the original concept of understanding the formation of Japanese culture from the viewpoint of Asian history, as well as carrying out the important tasks of protecting cultural properties and being the site for scientific research. Various educational programmes are available to make each visit to the museum fun and enjoyable.

Latest editions of multilingual pamphlets can be found below.

Where is the Kyushu National Museum?

A:In Dazaifu, Fukuoka.
Address: 4-7-2 Ishizaka, Dazaifu City, Fukuoka Prefecture, Japan 818-0118
+81 092-918-2807
Please click this link for a detailed map to the museum.


Q: What are the museum opening hours?

A: 9:30 AM to 5:00 PM. (Last entry is at 4:30 PM)
The museum has extended hours on Fridays and Saturdays (9:30 AM to 8:00 PM). Last entry on these days is at 7:30 PM.


Q: When is the museum closed?

A: The museum is closed on Mondays. If Monday is a national holiday or substitute holiday, the museum will be open that Monday and closed the following day.
*For more details, please refer to the site map for the museum’s yearly schedule.


Access

Q: Is there a car park?

A: Yes. Please refer to the follow chart for more details.

   
 Available parking lots
Cars Parking Area 1 (South) 234 spaces Total 313 spaces
Parking Area 2 (East) 79 spaces
Accessible Parking 23 spaces
Please display a valid permit when parking in these spaces.
Charter buses Bus parking lot 9 spaces
*Please refer to the site map links for more details about the location and fees of parking lots.
*Please refer to Dazaifu site for more details about parking lot spaces.

Q: Can I use baby carriers or wheelchairs in the museum?

A: Yes. Please refer to the map below for directions to the accessible lift. To use the accessible lift, press the interphone at the location and wait for the staff’s instructions.

Around the Museum

館外施設ご案内

Admission fee

Q: How much is the admission fee?

A: Admission fees are different for the Cultural Exchange Exhibition (permanent gallery on the 4th floor) and the Special Exhibition (3rd floor). Please refer to the table below for more details.

  • Cultural Exchange Exhibition (4th floor) *Revised 1st April, 2014

      Per person Groups (for 20 pax and up)
    Adults 430 yen 130 yen
    University students 220 yen per pax 70 yen per pax

    For the Special Exhibition hall, admission fees can differ for each exhibition theme. Please refer to the Special Exhibition webpage for more details. Each purchase of the Special Exhibition ticket entitles the holder to free admission of the Cultural Exchange Exhibition on the same day.

  • Free admission for the following persons

    Please bring the relevant documents for proof of identity.

      Cultural Exchange Exhibition (permanent gallery on the 4th floor) Special Exhibition (3rd floor)
    For people with disabilities (and one helper per person) Please bring disability documentation.
    High school students and below Clear documentation for proof of age (i.e. identification card, driver’s license etc.) is required. Charged per usual
    Aged 18 and below
    Aged 70 and above
    Campus members Student identification; faculty staff identification is required. Charged per usual

Q: Can I use credit cards or electronic money?

A: Yes. Please refer to the following details below.

Using electronic money
You can buy same-day tickets with the following forms of e-money from the ticket machines on the 1st floor or the ticket counter outside the museum (open when Special Exhibition is held). Please note that group tickets or discounted tickets cannot be purchased.

Forms of e-money (Japanese) accepted:
WAON, nanaco*, iD*, Edy*, Kitaca, Suica, PASMO, TOICA, manaca, ICOCA, nimoca, Hayakaken, SUGOKA, QUICPay
* “nanaco” is a registered trademark of the Seven Card Service Co. Ltd.
* “iD” is a registered trademark of the NTT Docomo Co. Ltd.
* “Edy” (Rakuten Edy) is a registered trademark of Rakuten Group’s prepaid e-money service.
電子マネーアイコン

Using credit cards
Credit cards are limited to one single transaction and can be used at the following areas: ticket counters, Green House restaurant, Open Café, and the Museum Shop. Please note that purchases of the exhibition catalogues are limited to cash payments only.

  • *The following credit cards are accepted at ticket counters.
    クレジットカードアイコン
  • *The following credit cards are accepted at the Green House restaurant.
    クレジットカードアイコン
  • *The following credit cards are accepted at the Museum Shop.
    クレジットカードアイコン

Q: Are there free-of-charge facilities?

A: Yes. Please refer to the following chart for more details.

1st floor Entrance Hall and Ajippa
* Free-of-charge events are held periodically inside the Museum Hall.
3rd floor Booths outside the Special Exhibition (when Special Exhibitions are held)
4th floor Lobby (Model of the Dazaifu government office)

Cultural Exchange Exhibition Hall

Q: What is the Cultural Exchange Exhibition?

A: It is the permanent gallery on the 4th floor that is open all year round (except on designated closed days) regardless of Special Exhibitions being held. Under the theme of “Ocean Ways, Asian Paths,” exhibits are rotated frequently to display various artifacts related to cultural exchange in Japan. Please refer to the Cultural Exchange Exhibition page for more details.


Q: When can I visit the Cultural Exchange hall free-of-charge?

A: Please refer to the yearly schedule for more details. The following table illustrates specific dates when free entry is possible.

  Persons
International Museum Day, 18th May (If the museum is closed on that day, the discount will be applicable for the following day.) Everyone
Respect for the Aged Day (the third Monday in September) Everyone
Cultural Day (3rd November) Free for exchange students
Family Day (the third Sunday in November) 1 child (middle school and below) can be accompanied by up to 2 adults free-of-charge

Q: Why is it dark in the Cultural Exchange Exhibition hall?

A: The lighting in the hall is adjusted to prolong and better preserve the cultural artifacts. Due to the fragility of the artifacts, they can only withstand direct light for a limited period of time. The hall lighting is usually set at an average of 150 lux. The floor lights are constantly reviewed and adjusted to prevent damage to cultural artifacts as well as to provide a pleasant and safe environment for the visitors. We are constantly conducting inspections and striving to improve the lighting by increasing lights or changing them when necessary based on feedback received from visitors. We warmly welcome all constructive feedback to improve our services.


Q: Why is there no fixed viewing route in the exhibition hall?

A: The Cultural Exchange Exhibition hall on the 4th floor is a vast size of 3900 m2 and would be more effective for the visitor to choose their own route. Periodic exhibition changes are also carried out and visitors can proceed to their desired exhibition.


Q: Are there changes made to the exhibits?

A: Yes. Exhibit changes in the Cultural Exchange Exhibition hall (4th floor) are usually conducted when the Museum is closed (Mondays). These changes are conducted to show the cultural exchanges between Japan and Asia, and to portray a “living museum” from fresh perspectives. We apologize for any inconvenience caused as some rooms may be temporarily closed during exhibit changes and will be notified either through the website or by signs in the building.


Q: Please tell me what cultural artifacts are on display.

A: You can browse the schedule for the list of current artifacts on display, up to a six months on the website. However, please note that there may be changes due to various circumstances, such as preservation purposes. Please refer to the Cultural Exchange Exhibition hall webpage for more details. For details on artifacts displayed in Special Exhibitions, please refer to this webpage.


Q: Are all the artifacts on display authentic specimens?

A: Most of the artifacts (800-1000) displayed in the Cultural Exchange Exhibition hall (4th floor) are authentic specimens, while some exhibits display replicas to continue the narrative of the display. These replicas were created with the materials and methods as close as possible to the original artifact, which may be currently missing.


Q: Where can I see the main centerpiece of the exhibit?

A: If the main attraction is a National Treasure or Important Cultural Property, it will be listed in the theme so visitors will not have to wander randomly in the exhibition rooms. There will be Feature Exhibitions which can showcase the curator’s research results or the current popular theme. Please refer to this webpage for more details.


Special Exhibition Hall

Q: What is the schedule and admission fee for the Special Exhibition (3rd floor)?

A: The information for the Special Exhibition can be found on this webpage. You can also visit the Cultural Exchange Exhibition (4th floor) with the purchase of the Special Exhibition ticket.


Q: Will the exhibits change in Special Exhibitions?

A: Like the Cultural Exchange Exhibition, some artifacts are displayed for a limited period only in the Special Exhibition and will be rotated. Please check the list of artifacts that will be on display on the website.


Ajippa Exhibition

Q: What is the Ajippa Exhibition about?

A: The Ajippa Exhibition (1st floor) is a hall that allows both adults and children to experience culture with their five senses. The name “Ajippa” is derived from the words “ajia” (Asia) and “harappa” (open field) to represent a lively place where Japan’s cultural exchange with Asia and Europe takes place. Musical instruments, traditional games and toys, and traditional crafts are available here to give visitors a fresh perspective on different cultures.
You can also refer to the Ajippa page for more details.


Facilities and Accessibility

Q: Is there a restaurant?

A: There is a restaurant, Green House, located outside the main building of the Museum.
Operating hours: Sundays, Tuesdays-Thursdays: 1100-1600 hours (Extended to 1700 hours when Special Exhibitions are held)
TEL: 092-918-7822
Total seating: 60 pax
Greenhouse website (external link)


Q: Is there a souvenir shop in the Museum?

A: Yes, the Museum Shop is located on the 1st floor.
Operating hours
Sundays, Tuesdays-Thursdays: 0900-1700 hours

Fridays & Saturdays: 0930-2000 hours
TEL: 092-918-8818

Museum Shop Website (external link)


Q: Are there accessible facilities available?

A: Please refer to this page for more details on accessible facilities.


Q: Can I use baby carriers?

A: Yes. You can use baby carriers in both the Special Exhibition (3rd floor) and the Cultural Exchange Exhibition (4th floor). However, for your safety, we advise against the use of baby carriers when the Museum is crowded.


Q: Can I take photos inside the exhibition halls?

A: No. We apologize but photography is strictly forbidden in the Special Exhibition (3rd floor) and the Cultural Exchange Exhibition (4th floor) unless otherwise stated. This is because of copyright and ownership issues. Also, flash photography will permanently damage the artifacts. However, sketching is allowed with a pencil only. Areas where photography is allowed are limited to the Ajippa Exhibition (1st floor) and the lobby on the 4th floor.


Q: Is there a nursing room in the Museum?

A: Yes. The nursing room is on the 1st floor. Please inquire at the Information counter if you wish to use the room. In the case where are more than one person using the room, only females are allowed inside the room.

Around the Museum

館外施設ご案内

Q: Is there a diaper changing station in the Museum?

A: Yes. There are diaper changing stations in all female bathrooms and all accessible toilets (usable by both females and males).


Q: Can I borrow a wheelchair at the Museum?

A: Yes. You can borrow wheelchairs, baby carriers, or walking canes. Please inquire at the Information counter (1st floor) if you wish to borrow them. Please note that you can only use them inside the Museum and are not allowed to remove them from the premises.


Q: Is there a public phone?

A: Yes. It is located on the 1st floor near the Research room.


Q: Can I use my mobile phone or answer calls in the Museum?

A: You are allowed to use them outside the exhibition halls or in designated areas only. Please turn off the sound inside the exhibition halls.


Q: Is there Wi-Fi inside the Museum?

A: Yes. We provide Wi-Fi service and they can be used on the lobbies of the 1st, 3rd, and 4th floors. Please refrain from using your mobile phone inside the exhibition halls.


Q: How long will it take to view all the exhibits?

A: While it depends on your interests and pace, the average time is two hours.


Q: I want to take my time viewing the exhibition, what are the best times to visit?

A: The off peak hours for the Cultural Exchange Exhibition (4th floor) and Special Exhibition (3rd floor) may differ depending on the artifacts on display. The average off peak hours for the exhibition halls is generally 1530-1700 hours (weekdays). Due to extended hours on Fridays and Saturdays (1700-2000 hours), there is more time available to view the exhibitions. However, please note that the last entry is 30 minutes before closing time.


Q: Can I reenter the exhibition hall?

A: You can only do so for the Cultural Exchange Exhibition (4th floor). Please show your ticket stub to the staff at the entrance for reentry.


Q: What languages does the Museum provide for their visitors?

A: A: Descriptions and audio guides for the Cultural Exchange Exhibition (4th floor) are available in English, Japanese, Korean, and Chinese. There are also brochures in the following languages: English, Japanese, Korean, Chinese, French, German, and Spanish, and can be found at the bottom of the webpage. Audio guides for the Cultural Exchange Exhibition are free of charge. The Special Exhibitions (3rd floor) are held in English, Japanese, Korean, and Chinese. Please note that audio guides for the Special Exhibitions are paid services.


Q: Are there behind-the-scenes tours?

A: Behind-the-scenes tours are conducted on designated days and only in Japanese. Please refer to this webpage for more details (in Japanese only).


Q: What does Important Cultural Property or National Treasure mean?

A: Under Japan’s Law for the Protection of Cultural Properties established in 1950 regarding cultural heritage, the Japanese Agency for Cultural Affairs determines the category of cultural artifacts. The Important Cultural Property is classified as tangible property such as buildings, paintings, sculptures, crafts, books, scriptures, archival documents, archaeology materials, and historical materials, which have important historical or artistic values. On the other hand, the National Treasure is considered to show a high value for world cultural history or exceptional value for scholarship.
Please refer to this webpage to see the list of National Treasures and Important Cultural Properties under the Kyushu National Museum’s care.